Do you handle international orders?
Yes! We love our international customers! Vibro Labs has shipped to every corner of the world.
How much does international shipping cost?
Most international packages ship for $15 USD.
Will you claim my package as "gift" on customs forms?
No. We must claim full value to insure the package.
Are import taxes (VAT/GST) included?
No. You are responsible for paying all import taxes.
What is your return policy?
Veritas may be returned within 15 days with a 15% restocking fee. All component sales are final and may not be returned.
What is your warranty?
Veritas has a 90 day warranty. There is no warranty on components.
What if my components don't work?
We sell DIY parts. It's your responsibility to troubleshoot your builds. That said, we are more than happy to offer guidance via email. A little communication and education goes a long way to support our products. You'd be surprised what can be accomplished with a thoughtful email!
Do you accept Bitcoin?
Yes! We use Coinbase to accept Bitcoin.
What is your refund policy?
Digital products may not be refunded for any reason. This is non-negotiable.
Why are your earphone recipes so expensive?
Our recipes are intended for businesses who will sell more than 10 units using the information we provide. Homebuilders should check out our YouTube channel or post on /r/DIEMs.
Is Veritas IEC 60318-4 compliant?
No, but if you need lab grade equipment, we are happy to point you in the right direction!
Is Veritas accurate enough?
If you want to compare Veritas graphs to IEC spec graphs, you'll have trouble. If you want it for comparing to other Veritas graphs and testing DIY builds, it's an excellent tool. It's also a great way to get experience taking measurements before upgrading to a lab grade system.
My graphs look off, something's wrong with my Veritas
Check your cables. Use a nothing-fancy PC mic jack. (Macs do not have mic jacks!) We recommend a cheap USB sound card. Do not feed Veritas 48v phantom!
Veritas requires time to learn, please spend at least ten hours taking measurements before contacting us!